Returns & Refunds

We want you to love what you ordered. If something's not right, you can return or exchange items purchased on our website within 60 days of your purchase date.

After 60 days, we're no longer able to accept returns or exchanges.

A few items can't be returned, for hygiene and safety reasons: intimate/undergarment items, sanitary goods, and anything hazardous or flammable.

How to start a return or exchange

Email us at sprount@ecomhaus.com with your order confirmation email or receipt with your order number, and the reason for your return or exchange. We'll take it from there and walk you through next steps.

Return shipping

Return shipping costs are on you, the customer. If your item is worth more than $75, we'd recommend using a trackable shipping method or adding shipping insurance, once it's in the mail, we can't guarantee it'll reach us.

Restocking fee

Returned orders are subject to a 15% restocking fee, deducted from your refund and paid by the customer.

Refund Process

Once we receive your return and take a look, we'll email you to let you know it arrived and whether your refund is approved. If approved, we'll refund your original payment method automatically, no extra steps needed on your end.

Refunds can take 2–3 business days to show up, depending on your bank or card provider. If it's been longer than that and you still don't see it, email us at sprount@ecomhaus.com and we'll look into it for you.

Gift Return Process

Same process as above. If the item was marked as a gift when it shipped to you, you'll get a gift credit for the return value instead of a refund to a card, we'll email you a digital gift certificate once we receive the item.

Damaged or defective items

If your order arrives damaged, email sprount@ecomhaus.com right away, within 24 hours of delivery. If you report the damage after the 24 hour window we won't be able to honor it. We check delivery timestamps and tracking info when reviewing these claims, so the sooner you report it, the better we can help.

Terms of Sale & Fraud Prevention

By placing an order with us, you agree to the terms outlined in this and our other store policies.

We take payment fraud seriously. If a chargeback is filed on an order and we believe it to be fraudulent or made in error, we reserve the right to dispute it. This includes providing evidence such as order confirmations, shipping and delivery records, tracking information, and any related correspondence to your card issuer or payment provider.