Shipping
We ship worldwide with trusted carriers like FedEx, DHL, UPS, SF Express, 4PX, and EMS, and we offer flat-rate shipping no matter where you are located.
Processing your order
Before we ship anything, we double-check your payment to keep things safe and prevent fraud. If your billing details don't match or we need extra verification, it could delay or cancel your order.
Once your payment is confirmed, we pack and prepare your order within 1–3 business days. During busy periods (like holidays) or if an item is in high demand, this can take up to 5 days.
We ship Monday through Friday, no shipping on weekends or holidays. As soon as your order ships, you'll get a confirmation email.
Tracking your order
Every order ships with a tracking number, sent to you by email once it leaves our facility. Tracking info can sometimes take a few days to update, depending on the carrier. If it's been more than 3 business days with no updates, reach out and we'll look into it.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-12 Business days |
| Canada, Europe | 7-12 Business days |
| Australia, New Zealand | 7-12 Business days |
| Mexico, Central America, South America | 7-12 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 1-3 day processing time.
While we will do all that we can to make sure you order is delivered on time, Sprount cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Sprount has no control over these charges, nor can Sprount predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost, stolen, or damaged packages
Once a package is marked "delivered" by the carrier, Sprount isn't able to take responsibility for it. If tracking shows it was delivered but you can't find it, please file a claim directly with the shipping carrier, we're happy to help point you in the right direction.
We rely on the carrier's tracking and delivery timestamps when reviewing any damage or missing-package claims, so please report issues as soon as you notice them.
Wrong Address Disclaimer:
We ship to the exact address you enter at checkout, so please make sure it's correct. Once your order starts processing, we're not able to make changes — including address updates. If you catch a mistake right away and your order hasn't shipped yet, contact us and we'll try to fix it, but we can't guarantee a change once things are in motion.