Shipping policy

We ship worldwide with trusted carriers (FedEx, DHL, UPS, SF Express, 4PX, EMS) at a flat rate, no matter where you're located.

Processing time

Orders are verified and prepared within 1–3 business days (up to 5 during busy periods). We ship Monday–Friday only. You'll get a confirmation email with tracking once your order ships.

Need to change your shipping address?

Reach out to us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it, the sooner you contact us, the better our chances of catching it in time. Once an order has shipped, we're no longer able to make address changes.

Tracking

Every order includes a tracking number. Updates can take a few days to appear, if it's been over 3 business days with nothing showing, contact us.

Lost, stolen, or damaged packages

Once a carrier marks a package "delivered," Sprount can't take responsibility for it, please file a claim directly with the carrier. Report any issues as soon as possible, since we rely on carrier tracking data to review claims.